All ECAV products come with Bronze, Silver or Gold. Same base features — what changes is the SLA, the support and the depth of accompaniment.
For teams that want to take the first step without friction.
For serious operations: teams that can't afford to be down.
For those who invoice all day and can't afford a halt.
| Feature | Bronze | Silver | Gold |
|---|---|---|---|
| Support | |||
| Channel | Email + WhatsApp | Email + WhatsApp + On-call | |
| Response time | 48 business hours | 4 business hours | <30 min, 24/7 |
| Hours | Mon–Fri · 08:00–17:00 | Mon–Fri · 08:00–20:00 | 24/7/365 |
| Infrastructure | |||
| Hosting | Shared | Dedicated in Paraguay | Dedicated + cloud replica |
| SLA uptime | Best effort | 99.5% guaranteed | 99.9% with credits |
| Backups | Daily (7 days) | Daily (30 days) + verified restore | Daily (90 days) + 3 destinations + monthly restore |
| Public uptime dashboard | — | — | Sí |
| Implementation | |||
| Training | 4 h initial | 12 h + custom manuals | Unlimited yearly |
| Integrations included | SIFEN + 1 payment channel | Up to 2 custom | Unlimited |
| Account manager | — | Shared | Dedicated |
| Evolution | |||
| Updates | Monthly | Biweekly + advance notice | Biweekly + validation staging |
| Usage report | — | Monthly | Monthly + quarterly review |
Every product is priced by team size and active modules. Pick your base plan here — we tailor the quote to your real scope.
Because every real scenario is different: a 200-bed hospital doesn't pay the same as a 3-doctor practice. We prefer to quote with real data instead of an inflated number for everyone.
Yes, anytime. Switching plans doesn't interrupt service and the current month is prorated. It also works for downgrades (if a plan turns out oversized).
Plans apply to the 8 ECAV products. For custom projects (bespoke integrations, extended consulting) we quote by scope — write us with the details.
Depends on the product and size. Health and ERP have an initial cost for data migration + configuration. For SIFEN, Pay and Agents, setup is included in the first monthly fee. The quote breaks it down.
By default we offer monthly with no commitment. Annual contracts get a discount — the quote covers both.
You export everything that's yours — database, signed fiscal documents, attachments. Standard formats (CSV, JSON, PDF). No lock-in, no export fees.